Welcome to Bamboo Support
Enhance your SharePoint Experience with Robust, Extensive Support
Bamboo Support covers a wide range of potential needs, ensuring you know everything you need to know about your investment. From licensing, product documentation, support plan, technical articles and how-to videos, we provide easy-to-find answers in a variety of formats.
What Are You Looking For?
My Bamboo
Login to your MyBamboo account to enter and manage all of your support requests, view your product licenses and subscriptions, and manage purchase and account information.
Knowledge Base
Enter our comprehensive knowledge base and quickly find the information you need. Just choose a category from the dropdown menu to open issue-specific articles.
Video Library
Our ever-expanding Support Video Library is easy to access, simple to search, and provides step-by-step professional guidance across a wide range of solutions.
Open a Ticket with Bamboo Support
Support Plan
The Bamboo support plan offers general support on issues related to Bamboo products. If you need assistance with problem identification, error message resolution and bug reporting, or any general information on our products, we’re here to help.
Bamboo Support Plan
Severity 1 & 2* initial response goals: 4 business hours
Contact via MyBamboo Support Portal, Phone Callback and Web Meeting**
Support Hours: 8am-6pm EST/EDT***
4 designated support contacts
Access to hot fixes and bug fixes
No cost on prem product upgrades
*/**/*** – see Support Plan PDF
On Demand Library
Visit our quickly expanding video library to find step-by-step professional guidance across a broad range of Bamboo products.
