Welcome to Bamboo Support

Enhance your SharePoint Experience with Robust, Extensive Support

About Support

Bamboo Support covers a wide range of potential needs, ensuring you know everything you need to know about your investment. From licensing, product documentation, support plan, technical articles and how-to videos, we provide easy-to-find answers in a variety of formats.

What Are You Looking For?

Login to your MyBamboo account to enter and manage all of your support requests, view your product licenses and subscriptions, and manage purchase and account information.

Server Product Customers

Cloud Parts® Customers

Enter our comprehensive knowledge base and quickly find the information you need. Just choose a category from the dropdown menu to open issue-specific articles.

See Knowledge Base

Our ever-expanding Support Video Library is easy to access, simple to search, and provides step-by-step professional guidance across a wide range of solutions.

See Our Videos

Product Documentation, In-depth

Find your product of choice and explore all the relevant information waiting for you, including installation advice, licensing overview, trials, migration, troubleshooting and more.

Support Plan

The Bamboo support plan offers general support on issues related to Bamboo products. If you need assistance with problem identification, error message resolution and bug reporting, or any general information on our products, we’re here to help.

Bamboo Support Plan
  • Severity 1 & 2* initial response goals:
    4 business hours
  • Contact via MyBamboo Support Portal, Phone Callback and Web Meeting**
  • Unlimited Annual Incidents
  • Support Hours: 8am-6pm EST/EDT***
  • 4 designated support contacts
  • Access to hot fixes and bug fixes
  • No cost product upgrades

*/**/*** – see Support Plan PDF

Download Support Plan (PDF)

On-Demand Library

Visit our quickly expanding video library to find step-by-step professional guidance across a broad range of Bamboo products.

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See All Support Videos