Enterprise Support Plan

Overview

Here at Bamboo, we will continue to deliver high quality perpetual licensed products for SharePoint Online at an affordable price. For our larger enterprise customers, we need to provide the ongoing maintenance and support to meet the demands of these more complex environments without increasing our product prices.

The Enterprise Support Plan at Bamboo provides a scaled support approach for customers with over 2,000 SharePoint Users that is geared towards ensuring our customer’s success. This is a single recurring yearly cost per account regardless of the number of Cloud Part for Microsoft 365 products owned. The Enterprise Support Plan cost is in addition to the normal product maintenance of 22% for the products owned. The plan also includes additional consulting services that can be used for migration support, training, installation, and upgrades*. This program is not applicable for customers that solely have our traditional on premises web parts.

Our team of experienced developers and engineers are here for you, making sure our products are deployed and functioning in your environment successfully.  

Enterprise Support Customers will still receive the same first-class support services as referenced on our Bamboo Support page. 

Cost Structure:  

For companies over 2,000 SharePoint Users, an additional Enterprise Support cost will be added to the initial purchase and, in subsequent years, to the yearly software maintenance and support cost.  

* To be used within the support year for product related issues outside of standard support. Service items such as installation, upgrades, migrations, training and environmental troubleshooting.