Enterprise Support Plan
For Accounts with Bamboo Cloud Part® Products
(Office365)
A scaled support approach for customers with over 2,000 SharePoint Users that is geared towards ensuring customer success.
Overview
Here at Bamboo, we will continue to deliver high quality perpetual licensed products for SharePoint Online at an affordable price. For our larger enterprise customers, we need to provide the ongoing maintenance and support to meet the demands of these more complex environments without increasing our product prices.
The Enterprise Support Plan at Bamboo provides a scaled support approach for customers with over 2,000 SharePoint Users that is geared towards ensuring our customer’s success. This is a single recurring yearly cost per account regardless of the number of Cloud Part for Office 365 products owned. The Enterprise Support Plan cost is in addition to the normal product maintenance of 22% for the products owned. The plan also includes additional consulting services that can be used for migration support, training, installation, and upgrades*. This program is not applicable for customers that solely have our traditional on premises web parts.
Our team of experienced developers and engineers are here for you, making sure our products are deployed and functioning in your environment successfully.
Enterprise Support Customers will still receive the same first-class support services as referenced on our Bamboo Support page.
Cost Structure:
For companies over 2,000 SharePoint Users, an additional Enterprise Support cost will be added to the initial purchase and, in subsequent years, to the yearly software maintenance and support cost.
Enterprise Tier 1
$0/year
per account
Less than 2,000 SharePoint Users
Severity 1 & 2* initial response goals: 4 business hours
Contact via MyBamboo Support Portal, Phone Callback and Web Meeting
Support Hours: 8am-6pm EST/EDT
4 designated support contacts
Access to hot fixes and bug fixes
No cost product upgrades
Enterprise Tier 2
$2,495/year
per account
2,001 to 10,000 SharePoint Users
Severity 1 & 2* initial response goals: 4 business hours
Contact via MyBamboo Support Portal, Phone Callback and Web Meeting
Support Hours: 8am-6pm EST/EDT
4 designated support contacts
Access to hot fixes and bug fixes
No cost product upgrades
5 hours of Consulting Services*
Enterprise Tier 3
$12,995/year
per account
10,001 to 99,999 SharePoint Users
Severity 1 & 2* initial response goals: 4 business hours
Contact via MyBamboo Support Portal, Phone Callback and Web Meeting
Support Hours: 8am-6pm EST/EDT
4 designated support contacts
Access to hot fixes and bug fixes
No cost product upgrades
10 Hours of Consulting Services*
Enterprise Tier 4
$39,000/year
per account
Over 100,000 SharePoint Users
Severity 1 & 2* initial response goals: 4 business hours
Contact via MyBamboo Support Portal, Phone Callback and Web Meeting
Support Hours: 8am-6pm EST/EDT
4 designated support contacts
Access to hot fixes and bug fixes
No cost product upgrades
15 Hours of Consulting Services*
* To be used within the support year for product related issues outside of standard support. Service items such as installation, upgrades, migrations, training and environmental troubleshooting.
SharePoint Online
The cloud parts are functional components that extend your SharePoint Online environment in Microsoft 365.
Supports Classic and Modern sites for SharePoint Online/Microsoft 365
Small Business Pricing and Discounts
SharePoint
Top SharePoint Online Products
Experience greater power and savings by bundling our SharePoint apps and cloud parts.
On-Premises Only
These web parts extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of SharePoint Web Parts.
SharePoint 2016, 2019, 2022 – Classic Pages Only
SharePoint
Top On-Premises Only Products
Experience greater power and savings by bundling our SharePoint apps and web parts.
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