Enterprise Support Plan

For Accounts with Bamboo Cloud Part® Products  

(Office365) 

A scaled support approach for customers with over 2,000 employees that is geared towards ensuring customer success.

Overview

Here at Bamboo, we will continue to deliver high quality perpetual licensed products for SharePoint Online at an affordable price. No per user fees, no subscriptions that end when you stop paying. For our larger enterprise customers, we need to provide the ongoing maintenance and support to meet the demands of these more complex environments without increasing our product prices.

The Enterprise Support Plan at Bamboo provides a scaled support approach for customers with over 2,000 employees that is geared towards ensuring our customer’s success. This is a single recurring yearly cost per account regardless of the number of Cloud Part for Office 365 products owned. The Enterprise Support Plan cost is in addition to the normal product maintenance of 22% for the products owned. The plan also includes additional consulting services that can be used for migration support, training, installation, and upgrades*. This program is not applicable for customers that solely have our traditional on premises web parts.  

Our team of experienced developers and engineers are here for you, making sure our products are deployed and functioning in your environment successfully.  

Enterprise Support Customers will still receive the same first-class support services as referenced on our Bamboo Support page

Cost Structure:  

For companies over 2,000 employees, an additional Enterprise Support cost will be added to the initial purchase and, in subsequent years, to the yearly software maintenance and support cost.   

Enterprise Tier 1

$0/year 

per account 

Less than 2,000 employees

Severity 1 & 2* initial response goals: 4 business hours 

Contact via MyBamboo Support Portal, Phone Callback and Web Meeting 

Support Hours: 8am-6pm EST/EDT 

4 designated support contacts 

Access to hot fixes and bug fixes 

No cost product upgrades

 

Enterprise Tier 2

$2,495/year

per account 

2,001 to 10,000 employees

Severity 1 & 2* initial response goals: 4 business hours 

Contact via MyBamboo Support Portal, Phone Callback and Web Meeting 

Support Hours: 8am-6pm EST/EDT 

4 designated support contacts 

Access to hot fixes and bug fixes 

No cost product upgrades

5 hours of Consulting Services*

Enterprise Tier 3

$12,995/year 

per account 

Over 10,000 employees

Severity 1 & 2* initial response goals: 4 business hours 

Contact via MyBamboo Support Portal, Phone Callback and Web Meeting 

Support Hours: 8am-6pm EST/EDT 

4 designated support contacts 

Access to hot fixes and bug fixes 

No cost product upgrades

10 Hours of Consulting Services* 

* To be used within the support year for product related issues outside of standard support. Service items such as installation, upgrades, migrations, training and environmental troubleshooting. 

SharePoint Online

The cloud parts are functional components that extend your SharePoint Online environment in Microsoft 365.

Supports Classic and Modern sites for SharePoint Online/Microsoft 365

SharePoint

Top SharePoint Online Products

Experience greater power and savings by bundling our SharePoint apps and cloud parts.


Calendar Plus


Chart Plus


Knowledge Base


Project Management Central


Simple List Search

 

On-Premises Only

These web parts extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of SharePoint Web Parts.

SharePoint 2013, 2016, 2019 – Classic Pages Only

SharePoint

Top On-Premises Only Products

Experience greater power and savings by bundling our SharePoint apps and web parts.


Calendar Plus


Data Viewer


Password Change


Password Expiration


Password Reset

 

Our team of Microsoft 365 experts help you get the most out of your Microsoft technology, we have the best Microsoft 365 talent to streamline your organization.

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