Last month we announced the launch of our new Bamboo Online Shop and shared the history of how we got here. Our new Shop not only allows customers to purchase products directly from our website, but it also hosts a new and improved way to access your products, view your order history, and manage your support renewals. Any products purchased in the Bamboo Online Shop will be accessed and managed through this new customer portal.
But, you may be asking, what about products I’ve already purchased and had been managing in the old Storefront? Don’t worry, we have a transition plan for you! Over the next year, customers who purchased prior to the new Shop will be transitioned from the old Storefront (which we’re calling the Legacy Storefront) to the new Shop at the time of their next support renewal.
Let’s get into some more details about that transition and the questions you may be asking.
What if I’m a current customer and access my products on the Legacy Storefront or the MyBamboo Cloud portal? When will my products be transitioned to the new Shop experience?
Customers who have existing purchases and products on the Legacy Storefront or MyBamboo will be transitioned to the new Shop around the date of their next product renewal. In the meantime, you will continue to have access to your products and order history via the Legacy Storefront or MyBamboo.
What if I haven’t been transitioned to the new Shop?
Your products and order history will be accessible on the old Storefront just like you’ve been accustomed to! Until you have been transitioned by our Customer Support team, continue using the Legacy Storefront to view your product details.
What if I am migrating SharePoint platforms and need access to 2013, 2016, or 2019 products?
If you are migrating to a more recent SharePoint version, simply submit a request to firstname.lastname@example.org and we’d be happy to help you.
Products on active support are eligible for no-cost upgrades to the new version as long as the two farms are not running concurrently for more than 60 days. If the web parts will be used on two farms during the migration for more than 60 days, we can provide pricing for a bridge quote to cover the migration time period.
What’s different about the new Shop portal?
Customers who have purchased or been transitioned to the new Shop now have the ability to renew their product support right from their account page. The Shop checkout process will support the option to pay via credit card or by purchase order providing customers with an easy self-serve option to keep support and maintenance up-to-date.
One additional difference is that the new portal will no longer host previous versions of products but will instead offer the most current version for download. Moving forward, it will be each customer’s responsibility to save their original product file for any future needs.
We are excited for all our customers to experience the new Shop and know there will be more questions during the transition. You can reach us at any time using the Contact Us form on the website. See you at the new Shop!