Editor’s note: You’ve probably emailed or talked to a member of our Support staff on the phone at one point and may have been curious about who the person on the other end is. Well, there are even more of them now – as Bamboo has expanded, our Support and Services team has also grown. In this edition of our continuing “New Faces” series, we will spotlight newly added members of our Support and Services team. So without further ado, let’s get to know your new in-house problem-solving masterminds!

When did you join the Bamboo Solutions team, and what is your role?

I joined Bamboo Solutions in late August 2013 as a Bamboo Support Engineer.

What are your personal goals regarding your position for the next year? 

I hope to gain a broad knowledge of Bamboo Solutions’ vast Web Parts and a clear understanding of SharePoint in general.

What’s your professional background?

I came from another IT company where I did Tier 1 and Tier 2 IT work supporting up to 100,000 employees.

What prompted you to join the Bamboo team?

I was impressed by all of the positive attitudes and organization of the staff. It’s a great specialty to work with (SharePoint), so I’m excited to get involved.

What were some of your first impressions of working at Bamboo? 

Everyone that works here is amiable and very helpful. It’s a beautiful environment filled with great and exciting people.

With over 70 products to learn, do you feel overwhelmed?  What’s your strategy for getting up to speed?

Take it one step at a time, and it will make sense soon enough.

Other than your deep and abiding love of extending SharePoint, what interests or hobbies do you enjoy outside work?

I like to stay active and explore the D.C. metro area. Additionally, I play my fair share of video games and love spoiling my two pugs.