Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents.
Easily integrate your chatbots with the products and services you use every day.
Automate complex scenarios
Look up records, personalize conversations, hand off conversations to live agents, and call APIs.
Create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.
Empower employees, one chat at a time
Quickly automate frequently asked questions and common business processes for HR, service desk, and other scenarios—at no extra charge—within Microsoft Teams.
Power Virtual Agents can help with everything from HR to sales, on almost any site or channel imaginable—from websites to Microsoft Teams to Facebook to Microsoft Power Apps.
Chatbots created with Power Virtual Agents use a universal language model trained on a huge amount of data and optimized for the way people use language when interacting with chatbots.
Power Virtual Agents is better able to interpret what users mean and their goals, not just process what they type.
Chatbots also have flexibility in how they interact, allowing them to decide when to skip over questions, making their interactions more human.
Deployable almost anywhere
You can embed your chatbots across dozens of different channels. You might deploy one, for engaging with customers, on your website, Facebook, or Skype. Or you might put a different one, designed to help your workers, into Microsoft Teams, an employee portal, or an internal mobile app.
Connected to your systems
Thanks to integration with the Microsoft Power Platform, more than 350 prebuilt connectors let your chatbot talk to your backend systems with a few clicks—connecting with everything from MailChimp and Salesforce to GitHub and Dynamics 365.
Power Virtual Agents empower a company to create a single solution that integrated well with their entire ecosystem, from helping with a wide variety of tasks to onboarding and scheduling, to managing benefits and getting IT help.
- A digital assistant for employees
- A smart, interactive field service guide
- Draw on the company’s collective knowledge through an intuitive, conversational interface
- Chatbots can help capture data from field visits, too, and because they are internally connected to the company’s back end, this data can be used to create feedback loops and further improve future visits, increasing customer satisfaction, loyalty, and retention