SPTechCon 2014: Dux Raymond Sy Facilitates Business-Driven IT by Leading the Responsive Revolution

In his keynote presentation Lead the Responsive Organization Revolution: How to Inspire, Transform,
and Facilitate Business-Driven IT
, Global Vice President of Customer Strategy and Solutions for AvePoint Dux Raymond Sy shared practical steps that organizations can take to deliver maximum business value and promote business-driven IT adoption. Specifically, he focused on what organizations and individuals can do to be not only reactive but also truly responsive.

Dux began his presentation by framing the current situation we are in with technology. As he pointed out, the world today provides us with instant feedback that when properly leveraged, can be a true competitive advantage for organizations. We are no longer in the days of the Pony Express but rather a “connected age” where information moves so rapidly that it is up to us to figure out what we need to do to not only get work done faster but also how to serve our customers faster, better, and stronger.

Knowing this, it should come as no surprise that the concept of the workplace is drastically changing. The workforce is more mobile than ever, which means that is time for us to recognize that #ShiftHappens and subsequently adopt an organizational strategy that incorporates BYOD, the speed of business, and doing less with more. So how do we go about facilitating business-driven IT? Dux has identified three key things that need to happen:

  1. Be Responsive
  2. Map Business Value
  3. Facilitate Sustainable Adoption

So what can we do to Be Responsive? For one, as aforementioned, we need to recognize that the times are a-changin’ and unlearn the past and focus on the future. This calls for immediate action and the willingness to embrace responsiveness. One way this can be done is by creating a new role for your IT department – that of a business enabler. IT should focus on how to strategically respond, formulate, and quickly implement solutions that solve business problems with success measured lasting adoption.

As for how to Map Business Value, your number one priority should be to figure out a way to drive and encourage adoption.   How do we do this? One thing that definitely needs to happen in order to successfully map business value is that your organization needs to stop fearing and instead embrace change. This includes recognizing that business matters, not necessarily IT. By embracing this shift, organizations can achieve financial gains, expedite innovation, and derive a higher level of customer value.

Lastly, in order to facilitate business-driven IT, Dux believes that you need to Facilitate Sustainable Adoption.  This includes ensuring that you establish a lasting buy-in which is paramount to driving excitement, facilitating change, and empowering and assisting users. So how do we go about engaging our business groups to drive sustainable adoption? One major thing you can do is to provide contextual training. This can be successfully accomplished by ensuring that training is relevant, keeping training interactive, and giving homework in order to encourage participants to apply their learnings.

In the end, the key to facilitating business-driven IT is to rethink how we think and recognize that #ShiftHappens.
Sep 19 2014, 02:41 PM

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