What's your social
strategy? Gathering around the water cooler, joining the gang after work for
happy hour, FaceBook? Liz Sundet, a
self-proclaimed biker chick and Applications Architect at OneNeck IT Solutions
discussed the challenges – and strategy in taking her organization up the
social ladder during one of the first break-out sessions of the day.
The job: As described by her manager, build a site that
everyone could access. This included bridging multiple companies with multiple
locations to improve user collaboration. The challenge: With four SharePoint
site collections, less than 50 (out of 650 employees) MySites used, and two
users on the Yammer Network, Liz identified an opportunity to take advantage of
creating more than a site. To accomplish this; however, she needed to also create a social strategy.
One of her first objectives was to determine the right first
project. She sparked an internal grassroots effort by integrating solutions
like Yammer and community sites, as well as engaged the marketing team to
identify what would work best overall for the organization. Within a few
months, Yammer use increased from two users to 80.
Next, Liz suggests to find a champion who will impact your
strategy. She engaged the company president by sending him an email explaining
Yammer and suggesting he join. Not only did he take the bait, but he immediately
posted – and challenged five people to each invite five others. In two weeks,
users jumped from 80 to over 300.
While the grassroots "movement" was working for some, there
were others who weren't quite on board. According to Liz, you must know
your stakeholders. Although all stakeholders don't have the same stake,
create a stakeholder map to identify, analyze, and prioritize key players.
This, in turn, can identify overlooked requirements that can make your project
successful. In Liz's case, it was receiving stakeholder feedback that
eventually established a social media policy.
When it comes to user adoption, guidance
is imperative, according to Liz. Users want to know how to use it and how it
works. Implement training and/or awareness for success by creating a "how-to" user
guide that explains what to post, tips and tricks, how to easily modify settings,
or ways to enhance your profile.
Whatever solutions you include in your social strategy, make
sure it matches your culture. At OneNeck, users liked that
employees were recognized for job performance on the Yammer board. Human
Resources quickly noticed and joined in the fanfare – and then linked to a SharePoint
"kudos" community board. The social side finally started promoting the use of
the community sites. Small wins like have propelled the growth.
Looking ahead, Liz is now looking at metrics, a potential
Yammer Enterprise upgrade (they're currently using Yammer Basic), addressing current
limitations, as well as the integration with other products such as SharePoint
and Microsoft Dynamics CRM. OneNeck currently has 400 Yammer users.