New Faces of Bamboo: Introducing Pooja Singh

Editor’s note: Longtime readers may recall our “New
Faces” series, in which we would introduce our new hires to Bamboo Nation.
Here’s our latest crop of new hires that we are excited to acquaint you with!

When did you join the
Bamboo Solutions team, and what is your role?

I joined the team on August 1st, 2014 as a Support Engineer.

What are your
personal goals regarding your position for the next year? 

I aim to understand all products’ functionalities and reach
a high level of comfort in my ability to troubleshoot and find root causes for
issues. I hope to advance in my position and take up more responsibilities in
order to sustain my learning process.

What’s your
professional background?

I graduated from George Mason University with a Bachelor’s
degree in Information Technology and a minor in Business. Academically, I have
attained knowledge in applied basics of programming, networking, web
development, and telecommunications. I was initially a Business major, due to
which I have a few management and administration experience under my belt. My
love for technology led me to change my major, after which I was hired as an
Intern, followed the Systems Analyst role at a Healthcare Company in Tyson’s
Corner.

What prompted you to
join the Bamboo team?

I was interested in Bamboo due to my passion for software
development lifecycles and Microsoft. Although I did not have much experience
in SharePoint, with my customer support background, I believed that I would be
a good fit for the company, while having the chance to attempt to become an
expert in SharePoint. It didn’t take me a long time to realize that I made a
great decision joining.

What were some of
your first impressions of working at Bamboo? 

I felt comfortable as soon as I walked into my interview.
Everyone was welcoming and focused on the mission of the company. The company
does not only focus on their business values, but also practices being green,
and the employers are well taken care of. I liked that we work with all different
types of customers using different products, which has been challenging and fun
at the same time.               

With over 70 products
to learn, do you feel overwhelmed?  What’s your strategy for getting up to
speed?

I felt overwhelmed in the beginning, but the team lead and
the senior engineers were so helpful that it did not take long to figure out
how I would tackle learning all the products. As we indulge in supporting and
learning from each other, I have been able to gain knowledge of products fast.
First, I skimmed through all products so that I have an overall idea of what is
provided to customers. Then, I have been focusing on more popular products and
slowly picking up on other ones.

Other than your deep
and abiding love of extending SharePoint, what interests or hobbies do you
enjoy outside of work?

I love talking about everything politics, media, and
technology. My passion for learning allows me to bring about a new interest
anytime I get a chance. I love sports, especially everything football. I love
being outdoor and wish that winter didn’t exist. I am a huge science lover, and
plan on changing lives.


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