Editor’s note: You’ve probably emailed or talked to a member of our Support staff on the phone at one point and may have been curious about who the person on the other end is. Well, there are even more of them now – as Bamboo has expanded, our Support and Services team has grown as well. In this edition of our continuing “New Faces” series, we will be spotlighting newly added members of our Support and Services team. So without further ado, let’s get to know your new in-house problem-solving masterminds!

When did you join the Bamboo Solutions team, and what is your role?

I joined Bamboo on August 14, 2013, as a Support Engineer.

What are your personal goals regarding your position for the next year? 

My goal as a Support Engineer is to master all of our Web Parts—and SharePoint as a whole—so that I can provide the greatest possible support for our customers.

What’s your professional background?

I worked at an IT help desk for almost two years, so I have a lot of experience when it comes to providing great IT customer service.

What prompted you to join the Bamboo team?

I’ve always been extremely interested in learning more about SharePoint, so when my recruiter called and told me about the interview, I was immediately intrigued. When I read more about the company, that’s when I became excited and really began wanting to obtain the position. I loved Bamboo’s vision to uphold integrity while creating the best possible SharePoint experience for its customers. I was also attracted to the positive reviews of the workplace that employees had posted on the Bamboo Nation site in the past.

What were some of your first impressions of working at Bamboo? 

My first impression was amazing. To be honest, I thought it was too good to be true. The work environment is better than any I’ve ever experienced before. The people are all awesome and more than willing to help. A breath of fresh air compared to my previous place of employment. The customers are also great. They all seem very knowledgeable when it comes to SharePoint, so it really makes it easy to troubleshoot their issues.

With over 70 products to learn, do you feel overwhelmed?  What’s your strategy for getting up to speed?

At first, it seemed like a lot, but once I got to see how helpful our Team Lead and our Senior Support Engineers are, all feelings of being overwhelmed flew right out the window. My strategy is to study the Web Parts in and out through use. I’ve been grabbing as many tickets and troubleshooting as many issues as I possibly can in the hopes of quickly mastering the products.

Other than your deep and abiding love of extending SharePoint, what interests or hobbies do you enjoy outside of work?

I’m pretty outgoing. On the weekends I love going out with friends and meeting new people. I’m a political enthusiast. I also love movies, sports (REDSKINS!!!), and music. In my downtime, I do a lot of reading and working out. Sometimes I even write poetry/rap. I’m just a young man trying to live life to its fullest potential.