Configuring Outgoing Email in SharePoint 2016 with Exchange 2010 using Use TLS Connection Encryption

We installed the RTM release of SharePoint 2016 and our offshore team had issues with outgoing emails not sent in SharePoint 2016. We realized that it wasn’t just our product unable to send emails, the out-of-the-box SharePoint Alert emails were also not sent.

This eliminated the possibility of some bug in our code or SharePoint Object model change in 2016, so we started
looking at our Exchange settings and SharePoint 2016 settings. We spent a couple of weeks figuring out if the issue was to do with some new setting in SharePoint 2016, or a combination of Exchange 2010 and SharePoint 2016. In our case it turned out to be both: Exchange setting and new requirements to enable TLS encryption. I am writing down our experience in fixing this issue here, so it may be helpful to someone who faces a similar issue.

Receive Connector in Exchange

The emails were working in our US office, so we thought
there was some setting in the Exchange that was causing the issue. We got help from our IT admin and he asked us to check the Receive Connector in Exchange. In our office, it was enabled to receive outgoing emails from our SharePoint
servers. We forwarded the Configuring outgoing email in SharePoint 2010 with Exchange 2010 – Step by Step Guide to our offshore IT team and they created a new receive connector in Exchange to include the new SharePoint 2016 server’s IP address.

Some settings we had in our working Receive Connector

SharePoint 2016 SMTP Encryption requirements

Even after adding a receive connector, the emails were not sent. Then we started playing with the TLS encryption, via the new setting that was added in SharePoint 2016 outgoing email settings page, and found that when we disabled the TLS encryption the emails were going out. 


Then we looked at the SharePoint
2016 SMTP Encryption requirement
and found that we needed to enable STARTTLS
in our Exchange, valid certificates and TLS encryption supported. Once we
enabled TLS encryption and STARTTLS we started receiving emails.

This is how we got our emails working on SharePoint 2016 server. I hope this proves helpful to someone out there facing similar issues.

All SharePoint Versions

The web parts are functional components that extend your SharePoint environment whether it’s hosted, on-premises, or part of Microsoft® Office 365.

SharePoint 2013, 2016, 2019, Online (Office 365)

On-Premises Only

These web parts extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of SharePoint Web Parts.

SharePoint 2013, 2016, 2019


Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.

Essentials Suite

Essentials Plus Suite

Bamboo Premier Suite

Project Management Suite

Knowledge Management Suite

External User Manager


For more information on our product suites, contact us.

Featured Services

SharePoint Health Check

A SharePoint Health Check will identify the causes of issues and risks associated with your specific environment, and is custom tailored to provide you with the best recommendations to optimize your SharePoint environment.

SQL Health Check

Document recommendations relating to performance, stability, availability, or a specific focus you request of your SQL Server database instances.

My SharePointXperts

The truth is that each SharePoint skill may not be a full time job for many organizations, and it is nearly impossible for one person to do everything you need – so augment your team with SharePointXperts; providing the skill sets you need when you need them!