Bamboo recently helped sponsor an Enterprise Content Management (ECM) survey hosted AIIM, so we thought it was time to discuss this topic in more detail. It should come as no surprise to the folks who have used our Knowledge Base Accelerator (KBA) that we’ve been keen on kicking up SharePoint’s Knowledge Management capabilities for some time now. KBA provides a critical “self service” component that can answer user questions and track both questions and answers. We recently extended this capability “snapping together” KBA, Workflow Conductor, and other components using our framework concept. With the initial concept, Bamboo’s customer base enthusiastically adopted the concept and began showing us how they were creating solutions related to legal issue/request management, change management, and other classic “case management” solution implementations. SharePoint is perfect for this automation of “frontline” business tasks. (Note: Frontline business tasks is a concept that will be discussed during my presentation at the upcoming SharePoint Saturday: The Conference.
With the release of Knowledge Base Solution Accelerator 2.0, we’ve doubled down on our focus on ECM and Knowledge Management. The flood of requests and demos for our Knowledge Management products underscores the critical need for KM on SharePoint in the market place, and the customer reviews have been fantastic. The basic ingredients for this solution are Knowledge Base Solution Accelerator, Workflow Conductor, Alert Plus, List Bulk Import, Advanced Search, and additional components depending on the needs of our clients. To hear more about this exciting solution, attend our speaking engagement: “From Simple Search to Knowledge Management: Getting the Answers You Need from SharePoint” at SharePoint Saturday: The Conference in (August 11-13 in Annandale, VA.). Our session is scheduled on Friday, August 12, from 11:00 a.m. -12:15 p.m.
If you would like to see how this solution can work for your organization, please contact Bamboo’s major account group at Rob.Manfredi@Bamboosolutions.com.
re: Bamboo and Enterprise Content Management: News from the Major Accounts Team
We also have a webinar scheduled next week (July 20) that will discuss our Knowledge Management solutions, so if you are interested please register here (store.bamboosolutions.com/…/bamboo-sharepoint-framework-solutions-webinar.aspx ).