Knowledge Base
Cloud Part® built for Office 365
Knowledge Base provides a centralized, searchable and secure knowledge management system that can be set up in minutes.
Centralized
Easy to Use
Interactive
Secure & Reliable
Key Features
End-User Friendly
Enable your teams to become more self-sufficient, increasing efficiency and saving time.
- Work with easy-to-use interfaces, including sortable tables, search filters, and “sticky” articles
- Enable your teams to find what they need faster and cut back on admin requests
Great for Content Managers & Creators
Help Knowledge Managers speed up information processing.
- Quickly manage content through easy-to-find articles views
- Organize knowledge articles using custom categories and tags that become instantly searchable
- Update and edit content with easy-to-use editors that copy & paste seamlessly with Microsoft Word or the web
Capture Topics Directly From End-Users
Gain insight on needed content from your users.
- Allow end users to ask questions directly
- Answer user questions directly, sending automatic notifications
- Mark questions as “Needs Article,” dropping them into an action bucket for your knowledge content creators
- Allow users to browse and search through questions in the same way as knowledge base articles
Manage Users Easily & Secure Content
The simple, two-group security model makes granting access a snap!
- Use SharePoint out-of-the-box user groups to designate users as “Knowledgebase Content Admins” or “Knowledgebase Viewers”
- Only users in these groups have access to your content
Feature Comparison
Web Part vs. Cloud Part®
| Feature | Web Part | Cloud Part® |
|---|---|---|
| Find critical information easily with a streamlined Q&A interface | ||
| Speed up searches and save time with a quick-to-access archive of articles | ||
| Set up relevant web parts with a configurable dashboard section | ||
| Choose between a quick view of an article in a pop-up window or simply click for full screen view | ||
| Print and PDF exports include all article content, including related articles, links and tabs | ||
| Make sharing articles faster and easier with “Email Article” functionality | ||
| Save and load article text templates when creating new articles | ||
| Make the most commonly asked question and answers easy to find by using the “Sticky” feature to hold them in the favored list position | ||
| Create and manage Knowledge Base articles from one location | ||
| Conduct quick searches across Article title and Article Text using search | ||
| Show the parent categories of any category you are in and click straight through using the “Breadcrumb” feature | ||
| Use expanded search criteria to quickly target specific information | ||
| Organize knowledge articles using custom categories and tags that become instantly searchable | ||
| Update and edit content with easy-to-use editors that copy & paste seamlessly with Microsoft Word or the web | ||
| Allow end users to ask questions directly | ||
| Answer user questions directly, sending automatic notifications |
Pricing
This product is available and fully supported as a perpetual license as an individual purchase. Non-Production environments are ½ price. Education and Non-Profit pricing is available, please contact sales.
Individual Purchase Price
$9,338.10
Price in USD per SharePoint Environment
(Production, DR, Test, etc.)
Includes Year 1 Product Upgrades and Support*
$9,338.10
Price in USD per SharePoint Environment
(Production, DR, Test, etc.)
Includes Year 1 Product Upgrades and Support*
$9,338.10
Price in USD per SharePoint Environment
(Production, DR, Test, etc.)
Includes Year 1 Product Upgrades and Support*
* Year 2 Maintenance is calculated as 22% of total purchase price across all environments.
