New Faces of Bamboo: Introducing Zak Ali

Editor’s note:  You’ve probably emailed or talked to a member of our Support staff on the phone at one point and may have been curious about who the person on the other end is.  Well, there are even more of them now – as Bamboo has expanded, our Support and Services team has grown as well.  In this edition of our continuing “New Faces” series, we will be spotlighting newly added members of our Support and Services team.  So without further ado, let’s get to know your new in-house problem-solving gurus!


When did you join the Bamboo Solutions team, and what is your role?

I joined the Bamboo Solutions team on August 21, 2013 as a Support Engineer.

What are your personal goals regarding your position for the next year? 

My personal goals as a Support Engineer are to provide excellent customer service, while learning all I can about the Bamboo Web Parts and applications.

What’s your professional background?

My gateway into the IT field began at BAE Systems, a defense contracting company, where I worked at the Help Desk providing customer support for up to 100,000 employees and over a 1,000 external users. 

What prompted you to join the Bamboo team?

The desire to expand my knowledge of what I believe is going to be a business necessity in the future, which is Microsoft’s SharePoint.

What were some of your first impressions of working at Bamboo?

Right away, I knew that I was working with hardworking and dedicated colleagues.  Everyone here is friendly and, more importantly, shares my love of food. Big Smile : )  And to make an already enjoyable work environment even better, the customers we work with are both knowledgeable and cooperative.

With over 70 products to learn, do you feel overwhelmed?  What’s your strategy for getting up to speed?

I can’t say that I was overwhelmed. 70 products is a lot, but the amount of knowledge base articles that we have available for each product helps a great deal. My strategy is to take notes…. lots and lots of notes….

Other than your deep and abiding love of extending SharePoint, what interests or hobbies do you enjoy outside of work?

When I’m not busy learning how to extend SharePoint, I enjoy a good drink with good company.  Last summer I visited the UK and had a blast, so I definitely foresee some more traveling in my future. I’m really interested in politics and current events. Also, I am an avid Wizards fan, so look closely, and you might see me in the stands.


SharePoint

Applications

SharePoint apps are stand-alone applications that perform specific tasks on a SharePoint site. Apps can perform functions such as managing a discussion board or knowledge base, performing project management or time tracking tasks, or doing other workflow operations.

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Essentials


Essentials Plus


Bamboo Premier


Project Management Suite


Knowledge Management Suite


External User Manager


SharePoint

Web Parts

Extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of Web Parts. Web Parts are the building blocks of pages on a SharePoint site that can be used to customize the user interface and content of a site page. 

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Essentials


Essentials Plus


Bamboo Premier


Project Management Suite


Knowledge Management Suite


External User Manager


Office 365

Cloud Parts

Cloud Parts are functional components that extend your SharePoint environment whether it’s hosted, on-premises, or part of Microsoft Office 365. More than mere ports of existing software to the cloud, our Cloud Parts have been built from the ground up to take advantage of the best that the cloud has to offer.

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Cloud Parts Suite for O365/SP Onl.


Featured Services

SharePoint Health Check

A SharePoint Health Check will identify the causes of issues and risks associated with your specific environment, and is custom tailored to provide you with the best recommendations to optimize your SharePoint environment.

SQL Health Check

Document recommendations relating to performance, stability, availability, or a specific focus you request of your SQL Server database instances.

My SharePointXperts

The truth is that each SharePoint skill may not be a full time job for many organizations, and it is nearly impossible for one person to do everything you need – so augment your team with SharePointXperts; providing the skill sets you need when you need them!