New Faces of Bamboo: Introducing Ahmed Baba


Editor’s note: You’ve probably emailed or talked to a member of our Support staff on the phone at one point and may have been curious about who the person on the other end is. Well, there are even more of them now – as Bamboo has expanded, our Support and Services team has grown as well. In this edition of our continuing “New Faces” series, we will be spotlighting newly added members of our Support and Services team. So without further ado, let’s get to know your new in-house problem-solving gurus!


When did you join the Bamboo Solutions team, and what is your role?

I joined Bamboo on August 14, 2013 as a Support Engineer.

What are your personal goals regarding your position for the next year? 

My goal as a Support Engineer is to master all of our Web Partsand SharePoint as a wholeso that I can provide the greatest possible support for our customers.

What’s your professional background?

I worked at an IT help desk for almost two years, so I have a lot of experience when it comes to providing great IT customer service.

What prompted you to join the Bamboo team?

I’ve always been extremely interested in learning more about SharePoint, so when my recruiter called and told me about the interview, I was immediately intrigued.  When I read more about the company, that’s when I became excited and really began wanting to obtain the position. I loved Bamboo’s vision to uphold integrity while creating the best possible SharePoint experience for its customers.  I was also attracted the positive reviews of the workplace that employees had posted on the Bamboo Nation site in the past.

What were some of your first impressions of working at Bamboo? 

My first impression was amazing.  To be honest, I thought it was too good to be true.  The work environment is better than any I’ve ever experienced before.  The people are all awesome and more than willing to help.  A breath of fresh air compared to my previous place of employment.  The customers are also great.  They all seem very knowledgeable when it comes to SharePoint, so it really makes it easy to troubleshoot their issues.

With over 70 products to learn, do you feel overwhelmed?  What’s your strategy for getting up to speed?

At first it seemed like a lot, but once I got to see how helpful our Team Lead and our Senior Support Engineers are, all feelings of being overwhelmed flew right out the window.  My strategy is to study the Web Parts in and out through use.  I’ve been grabbing as many tickets and troubleshooting as many issues as I possibly can in the hopes of quickly mastering the products.

Other than your deep and abiding love of extending SharePoint, what interests or hobbies do you enjoy outside of work?

I’m pretty outgoing.  On the weekends I love going out with friends and meeting new people.  I’m a political enthusiast.  I also love movies, sports (REDSKINS!!!), and music.  In my downtime I do a lot of reading and working out.  Sometimes I even write poetry/raps.  I’m just a young man trying to live life to its fullest potential.


SharePoint

Applications

SharePoint apps are stand-alone applications that perform specific tasks on a SharePoint site. Apps can perform functions such as managing a discussion board or knowledge base, performing project management or time tracking tasks, or doing other workflow operations.

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Essentials


Essentials Plus


Bamboo Premier


Project Management Suite


Knowledge Management Suite


External User Manager


SharePoint

Web Parts

Extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of Web Parts. Web Parts are the building blocks of pages on a SharePoint site that can be used to customize the user interface and content of a site page. 

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Essentials


Essentials Plus


Bamboo Premier


Project Management Suite


Knowledge Management Suite


External User Manager


Office 365

Cloud Parts

Cloud Parts are functional components that extend your SharePoint environment whether it’s hosted, on-premises, or part of Microsoft Office 365. More than mere ports of existing software to the cloud, our Cloud Parts have been built from the ground up to take advantage of the best that the cloud has to offer.

SharePoint

Product Suites

Experience greater power and savings by bundling our SharePoint apps and web parts.


Cloud Parts Suite for O365/SP Onl.


Featured Services

SharePoint Health Check

A SharePoint Health Check will identify the causes of issues and risks associated with your specific environment, and is custom tailored to provide you with the best recommendations to optimize your SharePoint environment.

SQL Health Check

Document recommendations relating to performance, stability, availability, or a specific focus you request of your SQL Server database instances.

My SharePointXperts

The truth is that each SharePoint skill may not be a full time job for many organizations, and it is nearly impossible for one person to do everything you need – so augment your team with SharePointXperts; providing the skill sets you need when you need them!