How do you Bamboo? Part 3: Online Documentation System

Software
documentation is typically the last thing most of us ponder when developing a
new application. Mainly because most people don’t like writing user manuals,
and who really reads those hefty user manuals anyway?! In this digital age, why
would we kill a few more trees to produce books that people don’t actually read?
So we decided to put our product documentation in the cloud. We looked at
several options and settled on Sigma Technology’s DocFactory for our system of choice,
due to ease of use and ability to quickly get documentation for Bamboo’s 70+
products into an online system.

We produced our documentation system
with the idea that when you are stuck, you want to get unstuck; you want to
search for and find the knowledge you need at your convenience, and you want it
to be simple and organized. When we designed the website, we considered who
might read documentation and recognized it had to be organized how it would
be used. If you are a server admin who is installing the software, chances are
you aren’t going to configure it on a SharePoint site or use it in your daily
routine. You might, but we know not every SharePoint user is created equal! And
so we divided each product page into a four-blocker and plugged topics that are
relevant to specific users into each quadrant:

  • System
    admins get two quadrants – one for topics to help Install and one that covers
    License tasks
  • Designers,
    who edit pages and manipulate Web Parts, get the Configure quadrant
  • End
    users get their own quadrant called Work With

By dividing
topics out who is generally interested in that area, chances are the content
is more relevant to your area of focus. And we put visual cues right on the
page too so you see at a glance what permissions you need when working with the
tasks that fall into that area. Each quadrant contains a multitude of links so
look for the ellipsis at the end of a link to know at a glance when that opens a
list of topics about that area.

The website,
in addition to providing a wealth of product knowledge, offers a host of useful
capabilities including social sharing (via the Share button in the center of
every page), the ability to Like a topic (the thumbs up icon at top of page), and
provide feedback to us at the bottom of every page. We hope the new system will
benefit you. Regardless of your role and how you interact with our products, we
hope we’ve helped provide the support you need with applicable images and
how-to text so that you can get product help whenever you need it. And you can
rest assured no trees were harmed in crafting our user documentation! Learn more about our documentation here.


SharePoint

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Extend SharePoint beyond its out-of-the-box capabilities by tailoring it to your requirements with Bamboo Solution’s growing portfolio of Web Parts. Web Parts are the building blocks of pages on a SharePoint site that can be used to customize the user interface and content of a site page. 

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Experience greater power and savings by bundling our SharePoint apps and web parts.


Essentials


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Cloud Parts are functional components that extend your SharePoint environment whether it’s hosted, on-premises, or part of Microsoft Office 365. More than mere ports of existing software to the cloud, our Cloud Parts have been built from the ground up to take advantage of the best that the cloud has to offer.

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Experience greater power and savings by bundling our SharePoint apps and web parts.


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