Questions About Support
How do I create tickets, share orders, order or renew support and see my license keys?
What levels of support plans does Bamboo offer? Does support expire?
Bamboo offers a comprehensive support plan for you and your organization. For more information about our support, please see our Support Plan PDF.
How do I know which Bamboo product version I am using?
Please see our KB article: KB.11999 – HOWTO: Find the File Version for a Bamboo Product.
Where do I find Bamboo product logs and installation logs?
Please see our KB article: KB.12395 – FAQ: Where to find Bamboo log files.
I upgraded or uninstalled one Bamboo product, and now other Bamboo products are not working. How do I fix that?
Where do I find more information about configuring, customizing and using Bamboo products?
I am having trouble installing and deploying my Bamboo products. Where can I get more information?
What are the best practices and guidelines for installing Bamboo products?
Questions About Licensing & Maintenance
How do I find my Bamboo product license key(s)?
How many license keys do I need for my Bamboo product(s)?
For most products, one per Web Front End (WFE) server. A WFE server is any farm server running the Microsoft SharePoint Foundation Web Application (on SharePoint 2010 or SharePoint 2013) or the Windows SharePoint Services Web Application (on SharePoint 2007) which serves pages to users.
To determine which servers on the farm run these services, go to Central Administration > Operations > Servers in Farm on SharePoint 2007, or Central Administration > System Settings > Manage Servers in this Farm on SharePoint 2010 and SharePoint 2013.
Will my Bamboo licenses expire?
When I purchase a server license, can I use it on my testing and development servers?
On Bamboo’s Web License Manager page, my Suite/Toolkit status is active, but the pack license is active or expired. Is this an issue?
No, the individual products and packs will be licensed under the Suite or Toolkit license (if the Suite or Toolkit covers that individual product or pack).
Please see our KB article: KB.12725 – FAQ: My Suite or Library License shows as Active but my Pack or Toolkit license does not.
Questions About Purchasing & Sales
How long do trial versions of your software last? When do they start?
Where do I sign up for trial versions of your software?
Trial versions of our products may be requested here.
How do I buy Bamboo products? Can I use a credit card? What currencies do you accept?
What is your return policy?
The only exception to this policy is in the case of fraud – where an order has been placed using a stolen credit card. If this is the case, please contact firstname.lastname@example.org with contact information for your credit card issuer and once we confirm a case of fraud, we will issue a full refund.
Questions About Services & Training
Does Bamboo offer product training?
Bamboo offers regularly scheduled public virtual training sessions for our most popular solutions; Project Management Central and Workflow Conductor.
In addition, private training is available for any Bamboo product so organizations can tailor the content to their environment and training objectives.
Does Bamboo offer product demonstrations?
Bamboo provides weekly webinars and free product demonstrations are available upon request.
Questions About Office 365/SharePoint Online
Do you offer Office 365 migration services?
What Bamboo products are/will be available for Office 365/SharePoint Online?
Will I be able to download an Office 365 product for free if I have premium support on a similar on-prem product?
How does the pricing/licensing for Bamboo’s apps work?
Our current apps are based on a one-time, per-user license cost. Purchases can be made directly from Microsoft’s SharePoint App Store, which is accessible from within SharePoint Online or the Enterprise version of SharePoint 2013 for on-prem. Licenses are distributed to users through SharePoint’s administrative features. Bamboo is still evaluating other licensing models, so please let us know what works best for your organization.
What products are currently available?
We offer three apps in Microsoft’s SharePoint App Store. Check back frequently, as more apps will be released.
Questions About Hosting
Does Bamboo offer hosting?
Bamboo does offer access to free online test environments where you can try, test, and tweak many of our most popular SharePoint products. Contact Us for more information and to sign up now for a trial.