Questions About Support
How do I create tickets, share orders, order or renew support and see my license keys?
What levels of support plans does Bamboo offer? Does support expire?
How do I know which Bamboo product version I am using?
Where do I find Bamboo product logs and installation logs?
I upgraded or uninstalled one Bamboo product, and now other Bamboo products are not working. How do I fix that?
Where do I find more information about configuring, customizing and using Bamboo products?
I am having trouble installing and deploying my Bamboo products. Where can I get more information?
What are the best practices and guidelines for installing Bamboo products?
Questions About Licensing & Maintenance
How do I find my Bamboo product license key(s)?
How many license keys do I need for my Bamboo product(s)?
To determine which servers on the farm run these services, go to Central Administration > Operations > Servers in Farm on SharePoint 2007, or Central Administration > System Settings > Manage Servers in this Farm on SharePoint 2010 and SharePoint 2013.
Will my Bamboo licenses expire?
When I purchase a server license, can I use it on my testing and development servers?
On Bamboo’s Web License Manager page, my Suite/Toolkit status is active, but the pack license is active or expired. Is this an issue?
Please see our KB article: KB.12725 – FAQ: My Suite or Library License shows as Active but my Pack or Toolkit license does not.
Questions About SharePoint Version Support
What versions of SharePoint does Bamboo Solutions currently support?
With SharePoint 2016 available, will Bamboo continue to support SharePoint 2013?
Bamboo plans to cease selling new licenses and annual support contacts for its SharePoint 2013 products in October 2019 to ensure customers will be eligible to receive support for at least one year after purchase.
Questions About Purchasing & Sales
How long do trial versions of your software last? When do they start?
Where do I sign up for trial versions of your software?
How do I buy Bamboo products? Can I use a credit card? What currencies do you accept?
What is your return policy?
The only exception to this policy is in the case of fraud – where an order has been placed using a stolen credit card. If this is the case, please contact firstname.lastname@example.org with contact information for your credit card issuer and once we confirm a case of fraud, we will issue a full refund.
Questions About Services & Training
Does Bamboo offer product training?
In addition, private training is available for any Bamboo product so organizations can tailor the content to their environment and training objectives.
Does Bamboo offer product demonstrations?
Questions About Office 365/SharePoint Online
Do you offer Office 365 migration services?
What Bamboo products are/will be available for Office 365/SharePoint Online?
Will I be able to download an Office 365 product for free if I have premium support on a similar on-prem product?
How does the pricing/licensing for Bamboo’s apps work?
Our current apps are based on a one-time, per-user license cost. Purchases can be made directly from Microsoft’s SharePoint App Store, which is accessible from within SharePoint Online or the Enterprise version of SharePoint 2013 for on-prem. Licenses are distributed to users through SharePoint’s administrative features. Bamboo is still evaluating other licensing models, so please let us know what works best for your organization.
What products are currently available?
We offer three apps in Microsoft’s SharePoint App Store. Check back frequently, as more apps will be released.
Questions About Hosting
Does Bamboo offer hosting?
Bamboo does offer access to free online test environments where you can try, test, and tweak many of our most popular SharePoint products. Go to our Trials page for more information and to sign up now for a trial.