At Bamboo Solutions, we deliver many products that bring organizations together to assist in resolving the communication barriers or information silos that seem all too prevalent in small and large organizations. These information silos… They cost A LOT! In productivity, budget and duplication of effort. We are no different than your organization. We too have information hidden behind employee experiences and one-off customer interactions. A knowledge base provides an opportunity to centralize information and the knowledge share across an organization in a way that promotes discovery, applicability and de-duplication in efforts.
Everyone at our company is certified as a Scrum Master. We truly believe in the agility of scrum and the impact that we can have when we move methodically, consistently and with a complete sharing of knowledge across the current subject matter. We believe so much in this idea of sharing knowledge across the team that internally, it is our true belief that our knowledge base solution is exactly how we maintain a unified voice in our communication both internally and externally. Our scrum practices provide a continuous flow of thoughts and ideas to generate knowledge base articles. I mean, our entire company works on a two-week sprint cycle. The development team, the services team, the operations and sales and marketing team. We are producing massive amounts of knowledge base content every two weeks as I’m sure many of you are out there in your busy daily work lives. Without a centralized place to put that knowledge, it gets lost in the mix. In the, “I meant to tell you that”, and the “I’ll get that to John when I have a minute”.
You must build your knowledge base into your processes like your culture and company depend on it. We believe it does. At Bamboo Solutions, we provide a Knowledge Base solution that we have developed through iterations of our own experiences. Our Knowledge Base solutions are available for Office 365 and SharePoint On-Premises. Both of which present you with the capabilities to organically generate articles through collaboration and questions presented by your team(s)/users. These questions generate discussion internally and more than likely result in an article being added to the backlog of Knowledge Base content to be written. This natural process of questions leading to discussions which lead to article generation is a home run for us. And we truly believe it will be for you too. Teams that share… Are teams that succeed.